Registrations for this course have now closed. Please contact for more information.

The safe operation of Australia’s railways relies on constant clear communication. Even where trains might be driverless, there will still be controllers, track workers and other staff that must be able to send and receive important messages to prevent incidents or accidents. This course will provide guidance to participants on how to communicate effectively and clearly with individuals and teams.


RISSB’s new Safety Critical Communications course will give you the skills and knowledge required to apply effective, accurate and concise safety critical information using standard phrasing over a communication system or in person.

Who should attend?

The Safety Critical Communications course is intended for anyone (particularly rail safety workers) who, in the course of their duties, is required to identify and respond to operational information as part of their role.

Course content

Among other things, this 2-day course will cover:

  • Communications planning
  • Safety communication modes – verbal, non-verbal and track side safety signs and symbols
  • Organisational responsibility – safety is everyone’s responsibility
  • Safety critical communications protocols
  • Identifying barriers to effective safety critical communications and learning how to overcome them
  • How to communicate in the event of an abnormal event or emergency


Upon successful completion of the course, you will receive a Statement of Attainment in the Unit of Competency TLIF0008 – Apply Safety Critical Communications in the Rail Environment.

Course Details

Date: Tuesday 14 – Wednesday 15 May 2019
Time: 08:00 – 17:00 each day
Duration:  2 days
Type of Course:  Theoretical