Is Your Metro-North Train Packed? Check Your Phone

The capacity tracking feature, designed to help customers find cars with the most available seats on a train before boarding, was launched on the electrified portions of Metro-North’s Harlem and Hudson Lines in November 2020. Rolled out by car fleet, it became available for trains composed of M7 EMU (electric multiple-unit) railcars. Work continues by Metro-North in-house staff to deploy the technology on non-electrified lines and older M3 EMUs. Customers who already have the app installed will receive an automatic update with the new feature.

Highlights of the Metro-North Train Time® app include:

  • New, refreshed interface with detailed results.
  • Real-time capacity tracking to enhance social distancing.
  • Real-time train location updated every three seconds.
  • Closed car notifications.
  • Ability to bookmark favorite trips.
  • Easier access to eTix.
  • Six available languages: English, Spanish, Chinese, Yiddish, Portuguese and Italian.

Since its inception in 2013, the free Train Time® mobile app, which is available from Google Play and the AppStore, has provided real-time status and schedule information to customers via their smartphones, along with destination, track assignment and real-time position of the next 12 trains at a given station. Features also include service alerts, fare information, ADA accessibility, parking availability and connecting services.

Catherine Rinaldi

“I am excited that many more Metro-North customers are now able to use this technology,” said Metro-North Railroad President Catherine Rinaldi“As riders continue to return to Metro-North, this makes it even easier to plan your ride. I want to thank all of the hardworking MTA employees for their work on this transformative project.”

View Screen Shots Showing App Functionality

View App Demo Video

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