As part of our commitment to continuous improvement, we regularly turn to our stakeholders to discover what’s important to them and gather meaningful opinions, comments and feedback about our business performance and our products and services.
Following on from the positive results of our 2019 Impact Survey, during the months of May to June 2020, RISSB undertook a take-up survey of its stakeholders to:
Enable RISSB to determine the percentage of the rail industry which has taken up RISSB products/services
Provide us with more detailed information about how our products and services are used (e.g. in full, in part, to inform)
Show how much our products/services influence the internal standards, documents and procedures of rail industry companies/organisations.
responded to an online survey and eight senior industry executives took part in one-on-one interviews with an objective, external consultant.
The results were very pleasing, with high level findings as follows:
There is an extremely high level of take-up of RISSB products in the rail industry. According to the online survey, 40 of the 44 stakeholders who responded – or 90.91 per cent – indicated they use RISSB products in some way.
RISSB products are extremely influential in the rail industry.
There is a high level of utilisation of RISSB
services in Australia’s rail industry. In the online survey, all 44 of the stakeholders who participated – 100 per cent – indicated their companies/organisations utilise RISSB services.
Of the products that RISSB develops, the Australian National Rules and Procedures and the National Rules Framework are two of RISSB’s more popular and influential products.
The Whistle Board and emails are widely considered to be the best source of information about RISSB.
RISSB plays a vital industry coordination role for Australia’s rail industry.
The stand-out service provided by RISSB is its safety conference and it is
an important industry learning and networking event.
The Horizons Program is actively promoting the next generation of rail industry leaders and therefore, it has a wide of level of support within the industry.
Along with overall encouraging and positive comments, there were also many consistent messages from senior stakeholders regarding what we could do to move the business forward and deliver enduring value. As such, where appropriate, we will use the results of the survey to guide our future direction and ensure our products and services continue to meet the requirements of industry and governments.
As we work our way through the feedback we will endeavour to keep stakeholders informed of any changes we plan to
make to our business as a result of survey findings. We plan to let you know what we are doing to address concerns in a future edition of The Whistle Board.
We thank you for your continued support.
Executive Chair and Chief Executive Officer
RISSB has had a very successful year. Our staff have continued to drive business performance, helping RISSB transform to meet the demands of an ever-changing industry while striving to innovate with limited resources.
This year we delivered a total of 21 Standards, Codes of Practice and Guidelines, bringing RISSB’s library of publications to over 220.
We invite you to explore our other highlights and successes from the past year by clicking on this link.
The National Rail Action Plan (NRAP) aims to implement changes to improve delivery of rail infrastructure and improve the safety and productivity of rail operations.
RISSB is leading or participating in a number of NRAP initiatives, one of which involves understanding differences in infrastructure around the country – particularly if those differences pose a problem.
Next Webinar To Provide Overseas Perspectives on Regulation
International speaker Jen Ablitt from the Office of Rail and Road (ORR), UK will be drawing on her experiences working for ORR, a non-ministerial government department responsible for the economic and safety regulation of Britain's railways, and the economic monitoring of Highways England.
Jen spoke at the 2019 IRSC Conference in Perth. View her conference video on RISSB's 2019 IRSC resources page here.
Join us at 4:30PM (AEST) on Tuesday, 7 July 2020 to see Jen deliver her presentation titled The Regulator: A Critical Friend.
Please click on the blue 'Register Now' button to reserve your place in next week's webinar.
The Development Group met for the first time this week. A fantastic turnout of 15 members engaged in productive discussions about the objective and scope of the new Standard. With this initial guidance, drafting can now commence. Further meetings are planned for July and August.
This Standard was unanimously approved for publication by the Development Group, and this endorsement was signed off by the Train Control Systems Standing Committee. This new publication has now been submitted to the RISSB Board for approval.